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This activity has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI). Please make note of the activity ID number on your recertification application form. For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org." ...more

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TrainHRLearning is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CP^® or SHRM-SCP^®. ?

1-hour educational program = 1 PDC.
1-hour and 15 minute concurrent conference session = 1.25 PDCs.
3-hour e-learning course = 3 PDCs.

Overview:

Conflict among team members can oftentimes be very uncomfortable for the average employee but as it turns out, conflict can actually be beneficial in many ways when handled properly and positively.

When conflict is mishandled and issues grow out of proportion, multiple parties suffer beyond just the individuals involved in the conflict. Learning how to leverage conflict and respond to it in a productive manner will allow your organization, teams, and employees to reap the many benefits of collaborating on a resolution to overcome team challenges and ultimately avoid the destructive consequences of unproductive conflict.

Why you should Attend: Whether you're working on a team project or tackling a goal that requires collaboration, you are bound to encounter some disagreements. It is during these moments where it is crucial for employees to recognize negative emotions and understand how negative reactions can result from these emotionally charged situations.

Guiding your teams toward positive and productive conflict resolution strategies can serve your employees and your organization well, while letting pent up frustrations fester and allowing unproductive resolution tactics go on can have severe consequences for the organization as a whole.

Join us as we discuss the benefits of productive conflict within the workplace, where you will learn strategies you can employ to ensure that your teams are performing with cohesion and effectiveness.

Areas Covered in the Session:

• Why conflict is necessary and how it can add value to your organization
• Benefits of productive conflict
• Consequences of unproductive conflict
• Navigating conflict with different personality styles
• Recognizing typical behaviors associated with unproductive conflict
• Changing negative responses to conflict into productive strategies toward resolution

Who Will Benefit:

• HR Professionals
• People Managers
• Group Managers
• First-Time Managers